• Customer Centre​

    Our state-of-the-art Customer Centre​ is located over two sites: Hornby (Christchurch) and Awatoto (Napier).

     

     

    Phone - 0800 100 123
    Fax - 0800 100 118
    Email - customer.centre@ravensdown.co.nz

    Contact us

  • Approved Handler Certificates

    Talk to us about the most convenient way to renew your certificate. You can even pay for it on your Ravensdown account.

     

     

    Phone - 0800 100 123
    Fax  - 0800 100 118
    Email - customer.centre@ravensdown.co.nz​

    Contact us

  • Keep in touch

    Ensure your Ravensdown account is up-to-date with your latest contact details and farm information.

    Plus give us your email address and we will keep you informed with the latest deals and information on your co-operative.


    Phone - 0800 100 123
    Fax  - 0800 100 118
    Email - customer.centre@ravensdown.co.nz​

    Contact us

Customer Centre

   

How can we help?


Orders: Fertiliser, agrochemicals, animal health, eco-n, lime and nutrition.

Accounts: Customer details, invoices, payment options and statements.

Shares: Applications, rebates, surrenders and transfers.

Advice: Application rates, product details and seasonal requirements.

Information: Contact details, field days and shareholder meetings.

What our customers say about us:


​"Best customer service centre we use; great empathy via phone."

"We often quote the quality of Ravensdown staff to others as par excellence."

"The best company I deal with. The best people I deal with."

"Keep it up. Better than any other customer service centre in New Zealand."

"Everything one would expect from a first class customer centre."

Customer Service

AlanAndreaAwhinaCatherineChristineClaireElizabethEmmaGayeJackyJohnJoyWendyMichaelNickyPamRaemaRozSamanthaSandraSteveSuzanneToniaTracyWendy

Support & Technical

​AnitaEmmaJamesJamesRangiSarah

Leadership

ClairJanelleLizMattMelody

​Ravensdown CEO Rodney Green (below left) recently opened our new Customer Centre at the Awatoto fertiliser works, near Napier.

The significant renovation was part of a $14.5m investment in Awatoto. Ravensdown has two Customer Centres; one in Christchurch and one at Awatoto. The Awatoto Customer Centre was set up a number of years ago to ensure we had disaster recovery options in case of an emergency and came into its own following the Canterbury earthquakes.

Both Centres take around 210,000 calls a year from our farmer shareholders in New Zealand and Australia. The new Customer Centre has space for 32 staff - and currently employs 20.