As I write, the drought is affecting large parts of New Zealand and we have been working with many of you to discuss options at a hugely challenging time for farming. When the rains inevitably come, and hopefully they have by the time you are reading this, we will do all we can to be ready to assist with the Autumn recovery and to get the farming community back on track.From a fertiliser perspective, your co-operative has experienced a sluggish start to 2013. Of course the dry weather has not helped with that and this is bound to impact on our results for the financial year which ends for us on 31st May. Those who are in a position to apply lime and other base fertilisers may want to get in ahead of what will be a very busy time for the stores, quarries and spreading teams.Being eight weeks into the job, I’ve been lucky enough to meet many shareholders, suppliers and of course our team. What’s bowled me over has been the level of engagement, the technical expertise and the strength of the values here at Ravensdown. Meeting some of our customers at the Northland Field Days, it was clear that those values were shared with our farmer owners: that reputation is everything, deeds matter more than words and a handshake is a promise not just a greeting. All those I speak to on my travels, share my ambition to help take this organisation from being good to great.Also included in this issue:• Refreshing the strategy.• Focussing on fundamentals.• Introducing Smart Maps.