Ravensdown is continuing to contribute to the vital sector that creates food for people and livestock.
We are open for business and our team is staying safe and working hard. We have product in stock, manufacturing is ongoing and shipments continue to arrive.

We’re proud to be helping farmers create food that the country needs and determined to do so safely and follow Ministry of Health advice.

Updated 21/09/2021

Take a look at the status of our products and services.

Customer Centre

Our Customer Centre is still open Monday to Friday 7:00 am - 6:00 pm and Saturday 8:00 am - 12:00 pm to help with questions and to process orders.

Contact Us

Stores

All our stores remain open, please check for current opening hours here. Community silos are open everywhere. Please scan in or sign in to our contact tracing system and keep a 2m distance from all staff and other customers, wear a mask and follow good hygiene practices.

If attempting to pick up product, you must observe 2m physical distancing, wear a mask and follow good hygiene practices, if unwell, do NOT travel. Facilities at our works and stores are being kept clean and good hygiene practices are being followed and our staff will be isolated. Please scan in or sign in to our contact tracing system.

View Store Hours

Product orders

All R-Pup services are fully re-instated. We are adhering to government social distancing rules and have setup contactless delivery and pick up at stores that have an R-Pup. Please scan in or sign in to our contact tracing system and keep a 2m distance from our staff or other customers, wear a mask and follow good hygiene practices.

  • Order cut off time is 12 pm each day
  • Delivery lead time is expected to be 4-6 days after the order was placed
  • Where possible, we encourage the ordering of animal health, agrochemicals and seed requirements together. We will then deliver these products together
  • Please ensure you provide a contact name and cell phone number so the driver can call prior to making delivery. This is to ensure:
    • Someone will be available to unload the order (where this is required)
    • The driver knows where to deliver the order on your property
    • Access is available for a 6 wheeled delivery vehicle

Please be aware that due to disruptions in the supply chain and closure of a number of non-essential businesses, deliveries may take longer than you would usually expect in some regions.

 

Aerowork

As an aerial applicator of fertiliser, Aerowork is an essential business committed to supporting you, our farmers, through this difficult time. While we are operating as normal, we have implemented additional measures to ensure the safety of our staff, our farmers and the public.  

Aerowork update

My Ravensdown and HawkEye

You can still order your products online via My Ravensdown or HawkEye

Please call our dedicated HawkEye team on 0800 73 73 73 for any assistance.

Lime

Our lime quarries remain open for business. Please observe appropriate safety protocols.

Soil testing

We will be using historic data to create fertiliser plans and pausing contactless visits for soil testing during levels 4 and 3. In Level 2 areas only, soil testing will be carried out in a contactless way. Please talk to your agri manager to make arrangements or contact the customer centre. Due to restrictions testing may take longer than usual.

Water, apple mineral, dry matter, feed quality, essential plant and essential soil testing will continue to be processed through the laboratory. These samples will be prioritised and it is likely that turn around time will be impacted.

During Covid Alert Level 2 if you wish to drop off a sample for testing please scan in or sign in to our contact tracing system and keep a 2m distance from all staff and other customers, wear a mask and follow good hygiene practices.

Silo repairs/maintenance

During alert levels 3 or 4 Ravensdown and its contractors do not undertake any maintenance on silos unless safety is at stake. If your silo requires urgent repair (for example if there is a health and safety risk) we will discuss with you repair options and/or arrange alternative methods for delivery and storage of urea. At alert level 2 we can resume maintenance as per usual. Please contact the customer centre. Due to restrictions servicing may take longer than usual.